Regular training represents another key component to an effective compliance program. If the program does not offer regular training, it will not move the needle in arguing for leniency or non-prosecution agreements in a government investigation. The company must show a true commitment to building a culture of truth, honesty, and transparency.
A good online system that makes all of the training material easily accessible would show such a commitment to compliance. Some training programs may require interactive exercises, while others may require independent learning. All compliance programs should have a takeaway, showing that participants are learning. When companies build records of compliance training, they protect the enterprise, the leaders, and the entire team.
Each component of the compliance training program should include a designated person or responsible party. That person should have the appropriate training to oversee compliance. For example, the person in charge of training telemarketers should show fluency with the FTC Act and the Do Not Call List.They should be able to show how and why the company trains all team members to comply with such rules.
It’s important to ensure that all employees have an opportunity to speak with a responsible party. The company must be able to tell a story demonstrating the investment it made to operate in accordance with all regulations and laws.